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FAQ

BEFORE THE ORDER

How to pay

Payment: what payment methods are used?
Invicta offers payment by:

  • Credit card
  • PayPal
  • Bank Transfer

Is payment by credit card safe? 
You can pay with all the cards that have the Visa, MasterCard and Visa Electron logo on them. Invicta also accepts credit cards and ATM Master rechargeable cards that working on Visa and MasterCard circuit. Every purchase is executed with the utmost security using the most advanced technological systems, such as coding (SSL).

How the transfer payment?

In the mail of order confermation you find the details of the abnk  account. The transfer takes 2-4 business days to be credited to our account. Your order will only be shipped when the funds are actually received on our account. To expedite shipment, please enter the number and name of the person placing the order in the field reserved for the reason of the bank transfer

Shipping

Which shipping method will be used? 
The online shop of Invicta will ship your order by Sda courier. Delivery times are indicatively 3/5 working days, it depends on the distance between Turin (Italy) and your country.

How I can check my shipment?
When the package is handed to the courier SDA, you will receive a confirmation email containing a link to track the shipment. The link will be active after 24 hours from the date you receive the confirmation email and it will allow you to see the expected date of delivery.

If you are not home upon delivery what happens? 
The courier will attempt a new delivery the next day, in the meantime you can check the shipping status online through the link that was sent by mail. 

Who pays customs charges?
With reference to requests for deliveries to countries that do not belong to the European Union, the responsibility for payment of customs charges lies with the buyer and their amount depends on the laws of the country of destination. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports, if the charges are not paid, and for this reason the shipment is rejected or abandoned, shipping fees and customs charges will be deducted from the total amount of the order, and only the difference will be refunded.

I would like to make a gift: can I choose a different address for the delivery of goods? 
You can specify a different delivery address when you fill out the purchase form. If you want to store the address for any future purchases, please register it in your personal data account.


Registration

Is it necessary to register in order to make a purchase?
No, you are not required to register in order to buy from Invicta.it. You can order all the items of your interest without the need to create an account. If you choose to register before making your purchase, you can store your data and have access to your personal area in order to monitor the progress of your orders.
What are the benefits of registration?
If you choose to register before making your purchase, you can store your data and have access to your personal area to monitor the progress of your orders. You can also receive automatic notifications.
Registration: How to proceed?
In order to register on invicta.it click the "Subscribe" link at the top and left of the box. Fill out the form and complete the registration by clicking on "Register". In this way you will become part of the Invicta world and you will be informed on news from the world of fashion and sport.
Personal data: can you change them?
If you've already registered on invicta.it you can directly edit your data in your personal area. Click on "Login" located on the upper right, enter your login and password, and edit your profile data.
Forgotten password: How can I recover my password?
If you have forgotten your login password please click on the link by entering your email address. The system will provide you a replacement by sending an automatic e-mail message.

Selecting items

May I select items based on price range?
On invicta.it you may visualize merchandise that are within a specific price range by using the ‘Advance Search’ on the left of the site.
May I select items based on brands?
On Invicta.it you may find all the brands by clicking on the “Brands” tab which is at the center of the horizontal navigation menu. You can also filter your search by brand by using the advance search bar which is on the left.
I already know the part number I’m interested in, how can I use it?
You can view the article you wish to purchase by entering the code in the box located at the top right corner of the site. If you do not know the part number, you can easily find the item number under each photo in the catalog or on the detail page under the product name. Many items for sale on invicta.it also have a color code.

Buying

How do I order on Invicta.it?
If you find what suits you select the number or size in the product page and add it to your shopping cart by clicking on "add to cart". If you choose to buy other items click on continue your shopping, but if you want to terminate the order select "check out". In the shopping cart page you can: add or remove items, choose the shipping method, select the type of payment, fill in the form with your billing information. At the end of the purchasing session, you will see a summary page and you will receive an email confirming your purchase.
Order: how long will it take to receive the order?
The standard delivery time can vary from 3 to 5 business days. During the holidays, there may be some delays due to the high traffic of cargo handled by couriers. If you prefer to receive the goods within 24/48 hours of your purchase, please choose Express delivery directly from the order form. The express delivery is guaranteed only if the item is available on site and will make delivery in 3 working days. This type of delivery is valid only for orders received before 13:00.

Discount code

Discount code: How can I use it?
If you have a discount code, enter it in the space you find in your shopping cart.

 

FAQ – ORDER IN PROGRESS


Problems with the order

I have not received the email confirmation email, is my order valid?
For this type of problem please write to us at
invicta.support@triboo.it
What should I do if I did not get confirmation of payment?
If you have not received an email confirmation regarding CartaSì payments, then most likely your payment was not successful. You will be contacted by our customer service representative who will inform you of the non-payment. You will be asked to repeat the payment procedure should you still want to receive the goods.

Monitoring delivery

Can I track the shipment of my order?
You can check the status of the consignment through the link you received via email.
Late delivery: what can I do?
Invicta works to comply with the delivery terms of all orders. If the goods have not been delivered to you yet, please check the status in the reserved area which can be accessed by logging on the website. In the event that your order has not been shipped yet, you will be contacted via email from our customer service representative to resolve any problems relating to delivery. If the order has been shipped, you can track it online from the site of the carrier through the link we sent you by email when the goods left our warehouses.
The Courier came to deliver to order, but didn’t find me, what can I do?
Every time the courier passes and is unable to deliver the goods, the courier will leave the package at its warehouse and will inform Invicta by e-mail. One of our operators will contact you by email to clarify the problem and agree when the courier may return to deliver the package.

Order modifications

I mentioned a wrong delivery address, can I change it?
Tell us your new address for delivery. If the shipment has already been taken over by the courier, we cannot guarantee that the parcel will be delivered to the new address. If your order is still in our warehouse we will send it to the new address. In any case, please contact our customer care.
I ordered the wrong size, how can I change it?
If the order is still in our stores, please tell us the exact size and change your order. If the shipment has already been taken over by our courier, you will need to follow the process of returning the goods once you receive them.
I mentioned the wrong e-mail address during checkout, what do I do?
If the email you provided on your order is incorrect you will not have received our order and shipping confirmations. If the goods have not been shipped yet, please tell us the correct address and we will correct it.

Canceling the order

When can you cancel an order?
You can cancel an order only if it is still within our stores. Go to your "private area" to view the status of your order and check if it is still in "dispatch".
Cancellation policy: what procedure should I follow?
You can cancel the order by contacting us via e-mail at invicta.support@triboo.it only if the ordered goods have not been shipped yet.

FAQ - AFTER THE ORDER


Right to withdrawal

Right of withdrawal: what is the procedure?
Should you want to exercise the right to withdrawal please refer to the conditions of sale

Return of goods

Return of goods: what is the procedure?
Contact us by e-mail at invicta.support@triboo.it or call our toll free number to make the return of the goods.
Return of goods: How long do I have to return goods?
Invicta will accept the return of the goods no later than 30 days from date of purchase.
The goods:
    Must not have been worn, washed or damaged
    Must be submitted with the original packaging and undamaged
    Must be accompanied by the return authorization number issued by customer care
    Must be the same as indicated in the purchase invoice

Request for reimbursement

What is the procedure for requesting a refund?
Invicta makes it possible to request a refund:

  •     If the merchandise is no longer wanted
  •     If the goods sent are not what was ordered
  •     If the size is not as ordered
  •     If the goods sent are flawed.

Contact us by mail at invicta.support@triboo.it to request a refund. You'll need to specify the reasons for your request and then return the goods as instructed by the customer care. Once we receive the goods you sent, you will be reimbursed the amount spent.
Can I request a voucher in lieu of repayment?
Yes, Invicta provides the option to convert a refund into a voucher to be spent exclusively on the Invicta site.
Contact us e-mail at invicta.support@triboo.it to claim your voucher.
How soon will I see the payment refunded?
The refund of the payment is made when the goods arrive at the Invicta warehouse. You can return the goods at the following conditions:

  • the goods must be the same as what was indicated on the invoice
  • the returned merchandise must not have been worn, washed or damaged
  • the returned merchandise must be received with its original packaging undamaged
  • the returned merchandise accompanied by an returns authorization number issued by customer care.